Vital support services for healthcare providers

Through our patient and resident catering service, we create meals designed to promote health, well-being and a balanced diet for NHS trusts, private hospitals, and senior living facilities. Each and every meal is freshly cooked, nutritious, and tailored to suit individual dietary requirements. Plus, 90% of our ingredients are sourced exclusively from the UK.

With a focus on nutrition and innovation, we're committed to delivering the highest standard of healthcare catering, with services that include patient electronic meal ordering, customer satisfaction survey systems, specialist diet provisions, and a dementia dining toolkit.

We understand how important it is to maintain operational control whilst ensuring high standards are met. That's why we’ve designed several highly responsive support services to help your organisation get the job done more smoothly and efficiently:

• Smooth Patient Flow - We offer hospital logistics, portering, and helpdesk services to ensure everything and everyone is in the right place at the right time. This results in excellent patient flow, enhancing the overall patient experience.
• Responsive Portering Services - Our experienced hospital porters provide friendly, compassionate, patient-centred care and reassurance during times of uncertainty, making them an essential part of any healthcare setting.
• 24/7 Helpdesk Support - Our Pulse helpdesk system uses cloud-based technology to provide responsive support, helping to optimise clinical output. Our highly trained operators take ownership of requests and track their progress from start to finish, ensuring efficiency at all times.

At Compass, we offer a range of retail services for staff, visitors and patients, including hospital cafés, restaurants, and retail stores. Our outlets provide fresh and healthy food and drink options, with menus designed to meet healthy eating requirements. 

Our restaurants are much more than a place to eat. We create multi-functional spaces where staff can escape the clinical environment in a relaxing setting and host meetings in our dedicated meeting pods. We also run special calendar events and celebrate seasonality through our diverse menus. Additionally, we partner with high-street brands like Costa, M&S, and Subway, bringing familiar and comforting brands to healthcare settings.

We also provide effective and responsive hospital security services to ensure a safe healthcare environment. Our security solutions include visible personnel, camera surveillance, and specialist teams who work with hospital staff to reduce security incidents. 

Our security personnel are carefully selected and trained to handle healthcare challenges with sensitivity and compassion, including specialised training in manual handling, conflict resolution, and supporting people with mental health conditions. We prioritise the safety of patients, staff, and visitors whilst always maintaining a human touch.

At Compass, we deliver high-quality hospital cleaning services that create a safe, clean, healing environment for patients and staff alike. Our a+ cleaning systems are proven and use advanced medical cleaning technologies to ensure compliance with all relevant regulations.

Our innovative cleaning services are designed to protect and exceed UK cleaning standards, with a network of cleaning and infection control leads to ensure compliance. We also work in close partnership with your clinicians and infection control leads, adapting quickly to ward-specific needs. 

We are always looking to advance cleaning through innovation, investing in new operational models, and exploring the use of advanced robotic technology to deliver the best clean possible.

NHS hospitals and treatment centres nationwide utilise Medirest Focus to deliver improved services, better patient outcomes, and more robust processes across a range of non-clinical functions, including cleaning, catering, and portering services.

This is achieved through the provision of health checks, comprehensive audits, change management, and bespoke projects.

Change management

Our qualified practitioners are experts in delivering organisational change and we have the scale, agility, and expertise to help you overcome any obstacles preventing you from delivering improved performance, resulting in service transformation.

Want to learn more?

Simply give us a call on 0121 457 5000 or email generalenquiries@compass-group.co.uk for more information.