Retail services /
One Retail, a division of Compass Healthcare, is dedicated to enhancing the overall hospital experience for busy staff, visitors and patients. Operating in over 400 locations nationwide, we unlock the potential of your space with a diverse range of healthcare retail solutions, including hospital cafés, restaurants and convenience stores.
We’re not just limited to hospital environments either. You can see One Retail’s work in bus stations, train stations, airports and in stores all over the UK.
Spaces for everyone
We believe retail should do more than just meet needs. It should make life a little easier and bring joy to the everyday.
Our retail solutions go beyond serving our customers. As the first in the industry to release a detailed transition plan to Net Zero, One Retail is also tackling food waste, supporting local charities and breaking down employment barriers.
Brands people know and love
One Retail brings together global brands and high-street favourites to hospitals all over the UK, including M&S, Subway, Starbucks and Co-op.
We customise each outlet to perfectly suit your space, with a dedicated account manager working with our clients from day one. Our expert team handles every detail, staying ahead of food trends and customer preferences to ensure your customers always get exactly what they’re craving.
Our signature brands
We used our extensive experience in the food and retail industry to develop our own brands that bring comfort, convenience and calm to busy healthcare settings. Whether it’s a fresh coffee at Peabodys, a wholesome meal at The Wellspring or a hassle-free shop at Market Express, One Retail’s own brands are always designed with the customer in mind.
Our commitment goes beyond providing great coffee and tasty food that meets the government’s healthy eating requirements. One Retail also creates multi-functional spaces within hospitals, with comfy seating, dedicated staff wellbeing rooms and meeting pods. Moreover, as part of our commitment to give back to the communities we serve and beyond, One Retail actively supports various social enterprises such as Change Please and the Life Water clean water project.
Pioneering technology
The world of retail moves fast. That’s why our solutions are driven by the latest tech and our brilliant team of data specialists. From self-order kiosks to loyalty apps and pre-ordering solutions, we’re always looking for smarter, simpler ways to serve customers.
By tapping into insights from E15, our analytics platform, we connect the dots to help clients spot trends early, make confident decisions and create experiences that keep customers coming back. These insights also help us improve the end-to-end customer experience by providing them with a more relevant and personalised shopping experience. By combining data intelligence with our retail know-how, we’ll help you discover solutions that work not just for today, but for whatever comes next.
Want to know more?
If you’re curious about our healthcare retail services or want to find out more about where One Retail operates, we’d love to hear from you!